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Open the combobox, select PowerPoint Add-ins from the list, and click the Go button. See if the add-in is on the list.Īt the bottom of the form, the user will see an option to manage items. Now look at the Inactive Application Add-ins group, since we are now troubleshooting why our add-in isn’t loading. The ones listed at Active Application Add-ins are the ones that are started automatically when the user starts PowerPoint. The active and inactive application add-ins groups are important. Active and inactive application add-ins, document-related add-ins, and disabled application add-ins. Then, the user will see a list of possible add-ins. To find out later on if the add-on was disabled, start PowerPoint and click File, then Options from the menu.Īt the PowerPoint Options form, choose the Add-ins option from the left menu. The user might see a message like this when they start PowerPoint, where it asks to disable a certain add-on due to previous start problems. In that case, PowerPoint will notice a problem with the add-on and disable it, preventing further loading of the add-on. This could happen if there was a previous loading problem, or a long-running action where the user aborted the start of PowerPoint, or maybe if PowerPoint crashed the last time it was used. Most likely, when the add-on previously worked on the system, it somehow became disabled.